Access Policy

The Find welcomes people with disabilities and has developed the Access Statement to address some of the more common issues which disabled people
to include guests with an impairment, which could include: Mobility, Sight, Hearing, Learning Disabilities or any hidden impairment.

The Find aims to ensure that all employees, guests and others who use the coffee house are treated equally and according to their needs.

Dogs are only allowed in to the ground floor of the coffee house however we do allow guide, hearing and assistance dogs into all public areas of the coffee house.

Before arrival

The Find is located on Regent Street, which has on-street parking for holders of Blue Badges about 100m from our front entrance. Blue Badge holders can also park in the Regent Arcade car park; located directly behind the coffee house, it has lift access to street level. Our Visit Us page has more information.

Access to The Find

The Find is housed inside a beautiful Grade II listed former townhouse, which does not have level access and it is not possible to adapt the entrance to allow wheelchairs access. We do have limited outdoor seating on the pavement which are suitable for customers who are not able to access the building. We can also reserve a table on the ground floor for those who would rather avoid the stairs. For any assistance prior to arrival, please call us on 01242 575228.

None of the toilets are wheelchair accessible as both have two steps down from ground floor.

Both ground-floor toilets have DDL-approved locks to allow easy locking and unlocking for those with limited strength in their hands.

The nearest disabled access toilets are in the Regent Arcade shopping centre, just behind The Find. It can be reached by turning left out of The Find and turning immediately left again on to Ormond Place.

Autism awareness

We are happy to offer table service so that there is no need to come to the counter in the ground floor coffee house to order. If possible call us in advance so that we can do our best to accommodate your needs.

Gluten intolerance and Coeliac disease

We offer a separate gluten-free menu which is available on request.

Languages

Some of our staff are bilingual, if we can translate we will!

Many of our staff are trained in first aid, including the use of a defibrillator.

We do our best to accommodate everyone who visits The Find and make them feel comfortable and included in our coffee house. If there is anything that we may be able to assist with, please call us before your visit and we will do our very best.